Privacy policy

Data Collection

Personal information may be collected when you visit this website, register an account, place an order, or communicate with customer support. The information collected may include contact details, account information, order and transaction history, communications, and technical data such as your IP address, device type, and browser information.

Use of Personal Data

Collected personal information may be used for the following purposes:

  • Processing orders, payments, returns, and refunds
  • Responding to questions and customer support requests
  • Operating, maintaining, and improving the website’s functionality and performance
  • Complying with applicable legal and regulatory requirements
  • Detecting and preventing unauthorized activity or fraudulent transactions

Legal Basis for Processing

Personal data is processed where necessary to fulfil a contract, comply with legal obligations, pursue legitimate business interests, or based on user consent where required by applicable law.

Payment Information

Payments are processed securely by third-party payment providers. Nova Rano does not store sensitive payment details, such as complete credit or debit card information.

Platform and Third-Party Services

This website operates through a third-party e-commerce platform that processes information according to its own privacy standards. Personal data may also be shared with relevant service providers, payment processors, fraud-prevention services, shipping partners, or legal authorities when necessary.

Nova Rano does not sell or rent personal information to third parties.

Cookies and Tracking

Cookies and similar technologies are used to support the operation of the website, improve the browsing experience, and analyse website traffic. Users can control or disable cookies through their browser settings.

International Transfers

Personal information may be transferred to and processed in countries outside the user’s country of residence. Where required, appropriate safeguards are used to maintain data protection standards in accordance with applicable laws and regulations.

Data Retention

Personal data is retained only for as long as reasonably necessary to fulfil operational, contractual, legal, or regulatory requirements. When the information is no longer required, it will be securely deleted or anonymised.

User Rights

Depending on the laws that apply, users may have the right to:

  • Access their personal data
  • Request the correction of inaccurate or incomplete information
  • Request the deletion of their personal data
  • Restrict or object to certain processing activities
  • Receive a copy of their data in a portable format
  • Withdraw previously provided consent where applicable

Requests relating to personal data rights can be submitted to info@novarano.com.

Security

Nova Rano applies reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. However, no data transmission or storage system can guarantee absolute security.

Policy Updates

This Privacy Policy may be revised periodically. Any changes will take effect once the updated policy is published on this website. The most recent version will remain available on the Nova Rano website.

Company Details

Nova Rano is owned and operated by Christiaans Ecommerce LLC, a company registered in the United States.

Store Name: Nova Rano
Company Name: Christiaans Ecommerce LLC
Company Number: 2025-001846281
EIN Number: 38-4379832

Phone: +1 720-796-3270
Email: info@novarano.com

Business Address:
3000 Lawrence Street
Denver, CO 80205
United States

Customer Service:

Monday–Friday: 08:00–18:00 (GMT-05:00) New York Time
Saturday and Sunday: 10:00–16:00 (GMT-05:00) New York Time

Average response time: Within 24 hours.