Privacy policy

This Privacy Policy explains how Nova Rano (“we,” “us,” “our,” or the “Site”) collects, uses, and shares personal information when you visit, interact with, or make a purchase through https://novarano.com/ (the “Site”), or otherwise communicate with us (collectively referred to as the “Services”).

Throughout this policy, “you” and “your” refer to any individual whose personal information we process, including customers, visitors, and others who interact with the Services.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue your use of the Services.

Personal Information We Collect

When you visit, access, or use our Services, we may collect the following categories of personal information:

Device Information

Examples: Browser type, IP address, time zone, cookies, and browsing activity.
Purpose: To load and display the Site correctly, maintain its functionality, and improve its performance.

Order Information

Examples: Full name, billing and shipping addresses, payment details, email address, and phone number.
Purpose: To process transactions, collect payments, fulfill orders, and provide customer assistance.

Customer Support Information

Examples: Information you provide when communicating with our customer service team.
Purpose: To respond to questions, resolve problems, and improve our Services.

How We Use Personal Information

We may use your personal information to:

Process, manage, and fulfill orders
Send order updates and respond to inquiries
Review transactions for fraud and security risks
Send marketing communications based on your preferences

How We Disclose Personal Information

We may share your personal information in the following situations:

With service providers that support our operations, including payment processors, shipping providers, and IT service providers
With e-commerce and marketing platforms such as Shopify, subject to their own privacy policies
When you direct or request us to share it, including through third-party integrations
With affiliated companies where necessary for internal business operations
To comply with legal obligations, enforce agreements, or complete a business transaction such as a merger or acquisition

Personal Information Disclosed During the Past 12 Months

During the previous 12 months, we may have disclosed the following categories of personal information for business purposes:

Categories of Information

Identifiers, including contact and account information
Commercial information, including order and purchase history
Internet activity, including interactions with the Site

Categories of Recipients

Service providers
Marketing and business partners
Corporate affiliates

We do not use sensitive personal information to infer characteristics about individuals.

User-Generated Content

If you submit reviews, comments, or other content through our Services, that information may become publicly accessible. We cannot control how third parties use publicly available information and are not responsible for its use or protection.

Third-Party Links

Our Site may contain links to third-party websites, services, or platforms. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before submitting any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so that we can request its removal.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Information Security and Data Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no security system or method of data transmission is completely secure.

We retain personal information only for as long as reasonably necessary to operate our business, comply with legal requirements, resolve disputes, or enforce agreements.

Your Privacy Rights and Choices

Depending on your location, you may have the right to:

Access or obtain information about the personal data we hold
Request the deletion of your personal data
Correct inaccurate personal information
Request a portable copy of your information
Restrict or object to certain processing activities
Withdraw your consent where applicable
Appeal decisions concerning your privacy requests

You can unsubscribe from marketing emails by using the unsubscribe link included in those communications. You may still receive necessary transactional messages relating to your orders.

We may need to verify your identity before processing a privacy request. An authorized representative may submit a request on your behalf when appropriate documentation is provided.

Complaints

If you have questions or concerns regarding how we process your personal information, please contact us using the details listed in this policy. Depending on your location, you may also submit a complaint to your local data protection authority.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your place of residence, including the United States.

Where required, we use recognized safeguards, including Standard Contractual Clauses or equivalent legal mechanisms, to protect personal information transferred internationally.

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